What you want to know first.

Via the online form, by email, or via WhatsApp. You provide your symptoms, your location in southwest Mallorca, and a preferred time. I call back personally, discuss the symptoms, and arrange the visit. No booking platform, no call centre.

A guaranteed response time cannot be promised. From Port d'Andratx, I typically reach most locations within the 25 km radius in 10–30 minutes by car once an appointment has been arranged. For acute life-threatening situations always call 112 — Doc-Mallorca does not replace emergency services.

The regular service runs from 8:00 to 22:00 (Europe/Madrid). House calls after 22:00 or before 8:00 are not part of the regular service — for nighttime emergencies please call 112.

Service launches on 2 August 2026. Until then I do not accept binding bookings.

Yes. You will receive a written medical report by email — typically within 24 hours. The report is available in German or English and can be used for your insurance claim or your home doctor.

A private doctor house call from Doc-Mallorca costs between €350 and €450 — depending on time of day, complexity and treatment duration. Weekdays 8:00 to 17:00 the standard rate applies from €350; for urgent requests from €400; evenings (17:00–22:00) and at weekends and public holidays from €450. Travel within the 25 km radius of Port d'Andratx is included in these flat rates — no separate mileage surcharge for Paguera, Santa Ponsa, Magaluf, Puerto Portals or Calvià. The treating doctor is Henrik Venus, licensed physician (German medical licence/Approbation 2021, Bezirksregierung Arnsberg NRW; COMIB member no. 070714182, Illes Balears). Payment is taken immediately after the house call by credit card or debit card — no prepayment. After the visit you receive a detailed German-language private invoice by email for submission to your travel health insurer. Travel health insurers often reimburse private house calls abroad — reimbursement is possible but not guaranteed; please verify your policy before travelling. Service launch: 2 August 2026. Full pricing at /en/preise/.

At weekends the indicative fee is €450 — the same rate applies to weekday house calls between 17:00 and 22:00 (evening/weekend tariff). Weekend house calls within the 25 km radius of Port d'Andratx — Paguera, Santa Ponsa, Magaluf, Palmanova, Puerto Portals, Illetas, Camp de Mar, Costa de la Calma and Calvià — are charged at the flat rate without a travel surcharge. The final amount may vary slightly with complexity and treatment duration; €450 is the indicative benchmark. There are no hidden fees: the private invoice lists all items transparently so your travel health insurer can process it without difficulty. The treating doctor is Henrik Venus (COMIB no. 070714182, Illes Balears; Approbation 2021, Bezirksregierung Arnsberg NRW). Payment by credit card or debit card on site immediately after the visit — no prepayment. All pricing tiers at /en/preise/.

No. House calls on yachts in the core marinas Puerto Portals, Port d'Andratx, Marina Port Adriano (El Toro) and Santa Ponsa are charged at the same flat rates. Requirement: the mooring must be accessible and the yacht must be within the service area. Marinas outside the 25 km core radius (e.g. Real Club Náutico de Palma) on request.

Up to two additional family members can be treated during the same visit — additional fee depending on complexity. Exact pricing is clarified during the first contact.

No. Travel within the 25 km radius around Port d'Andratx is included in the flat rate. For house calls outside this radius (central Palma, north Mallorca) please enquire in advance — an individual indicative fee with travel surcharge applies.

Often, yes — reimbursement is possible but not guaranteed. Travel health insurers often reimburse private doctor house calls abroad. Doc-Mallorca issues a German-language private invoice after each house call, with all information required for reimbursement claims: line items, fee (€350, €400 or €450) and the credentials of treating physician Henrik Venus (Approbation 2021, Bezirksregierung Arnsberg NRW; COMIB no. 070714182). This invoice meets the formal requirements of most travel and international health insurance policies. The key factor for reimbursement is your individual policy — check before your trip whether outpatient abroad costs are covered and whether a deductible applies. Patients with German statutory health insurance may file for reimbursement under § 13 (4) SGB V for foreign care — legally possible but not a guaranteed entitlement. An English version of the invoice is available on request. Details on billing at /en/insurance/.

Based on experience, common travel and international health insurance policies often reimburse private house calls abroad — reimbursement is possible but not guaranteed. The prerequisite is a proper private invoice — which I provide. Please verify with your insurer before travel.

Yes. Doc-Mallorca is a private medical house-call service — you receive a private invoice regardless of your insurance. Patients with German statutory health insurance can apply for reimbursement under § 13 (4) SGB V (foreign care reimbursement) — possible but not guaranteed.

Payment is taken immediately after the house call by credit card or debit card via a mobile card terminal on site. No prepayment. You receive the digital private invoice by email in parallel for submission to your insurer.

You receive a German-language private invoice formatted as a detailed international invoice that is accepted by German travel health insurers. On request, an additional English version. The invoice contains all details required for reimbursement claims.

Typical holiday complaints: acute infections (cold, fever, flu), gastrointestinal complaints (travel diarrhoea, nausea), sunstroke and heat exhaustion, dehydration, insect bites and allergies, back pain, minor injuries and wound care. NOT treated: acute life-threatening situations (call 112), chronic conditions requiring long-term care, emergency surgery.

Yes, intravenous infusion therapy as a house call is possible — on medical indication after history and examination. Common indications: dehydration after heat, volume deficit after gastrointestinal episode, exhaustion after physical strain. Details on /en/infusion-therapy/.

Emergency medications (e.g. painkillers, anti-nausea, antihistamines) can be administered on site in justified cases. For follow-up medication you receive a private prescription redeemable at any Spanish pharmacy (Farmacia).

Yes. Private prescriptions are issued directly on site and redeemable at Spanish pharmacies. Most common medications are available in Spain over-the-counter or by private prescription — on request I will name the nearest pharmacy.

Medical history and physical examination, vital signs (blood pressure, pulse, respiratory rate, SpO₂), 12-lead mobile ECG, temperature measurement, blood glucose rapid test where indicated, otoscopy (ear examination), auscultation. Laboratory diagnostics (blood counts etc.) and imaging (X-ray, ultrasound) are not possible during a house call — referral to a clinic if required.

Children aged 3 and above are treated. For infants and toddlers under 3, I recommend visiting a paediatrician at a local clinic or contacting the Spanish emergency service — paediatric specialisation is not my focus.

The regular service area covers all locations within 25 km of Port d'Andratx: Port d'Andratx, Andratx, Camp de Mar, S'Arracó, Sant Elm, Paguera (07160), Cala Fornells, Costa de la Calma, Santa Ponsa (07180), Magaluf, Palmanova, Puerto Portals, Bendinat, Illetas and Calvià Vila. All locations lie in the municipalities of Calvià and Andratx — an area with a high density of German and English-speaking holidaymakers. Indicative travel times from Port d'Andratx: Camp de Mar approx. 5 min, Paguera approx. 10 min, Costa de la Calma approx. 12 min, Santa Ponsa approx. 15 min, Palmanova approx. 22 min, Magaluf approx. 25 min, Puerto Portals approx. 25 min, Calvià approx. 25 min, Illetas approx. 30 min. The yacht marinas of Puerto Portals, Port d'Andratx, Marina Port Adriano (El Toro) and Santa Ponsa are also within the service area. For locations outside the 25 km radius — central Palma, El Arenal, Sóller, Cala Millor — a house call may be arranged on request (individual indicative fee with travel surcharge). Travel within the service area is included in the flat rate (€350–€450) at no extra charge.

From Port d'Andratx via the MA-1: Camp de Mar approx. 5 min, Paguera approx. 10 min, Costa de la Calma approx. 12 min, Santa Ponsa approx. 15 min, Palmanova approx. 22 min, Magaluf approx. 25 min, Puerto Portals approx. 25 min, Calvià approx. 25 min, Illetas approx. 30 min. These are indicative times and vary with traffic during peak season.

Yes. House calls on yachts in the core marinas Puerto Portals, Port d'Andratx, Marina Port Adriano (El Toro) and Santa Ponsa are possible as long as the mooring is accessible. Marinas outside the 25 km core radius (e.g. Real Club Náutico de Palma) on request. Please state the harbour and berth at first contact.

For house calls outside the regular service area please enquire in advance by email or WhatsApp. In specific cases (long travel, availability) a house call may be possible — then an individual indicative fee with travel surcharge applies.

The treating doctor is Henrik Venus, licensed physician — no call centre, no locum, no rotating team. Henrik Venus studied medicine at Ruhr University Bochum; the German medical licence (Approbation) was issued in 2021 by the Bezirksregierung Arnsberg (North Rhine-Westphalia). For practice on Mallorca, he has been a member of the Balearic Medical Council (Col·legi Oficial de Metges de les Illes Balears, COMIB) since 9 June 2026 — Número de Colegiado 070714182, publicly verifiable in the COMIB physician register. His Spanish recognition was granted on 11 May 2026 by the Ministerio de Sanidad (ref. R-04682-MED-AL-VENUS). He is co-author of a peer-reviewed TAVR publication (PubMed PMID 33935600, ORCID 0000-0002-1436-3019). Treatment languages: German and English. Service launch: 2 August 2026. Full CV at /en/ueber-mich/.

Henrik Venus holds a German medical licence (Approbation) since 2021, issued by the Bezirksregierung Arnsberg (North Rhine-Westphalia) upon completion of his medical degree at Ruhr University Bochum. For medical practice on the Balearic Islands his German qualification was recognised by the Spanish Ministerio de Sanidad — decision dated 11 May 2026, reference R-04682-MED-AL-VENUS, under RD 581/2017 and EU Directive 2005/36/EC. Since 9 June 2026 he is listed as a member of the Balearic Medical Council (Col·legi Oficial de Metges de les Illes Balears, COMIB) — Número de Colegiado 070714182, publicly verifiable in the COMIB register. Spain does not issue a separate Spanish medical licence; instead it recognises the foreign qualification — the COMIB membership is the authorisation to practise on the Balearic Islands. Professional liability insurance covers both German and Spanish practice. Full details at /en/spanish-recognition/.

Yes — Henrik Venus speaks fluent English and German; both are full treatment languages. The entire consultation, history-taking, diagnosis discussion and written medical report can be conducted in English or German, at your choice. That matters particularly for British, Irish, Australian and American visitors in southwest Mallorca — an area that alongside its large German regular-visitor community also has a substantial anglophone travel community. The private invoice can also be issued in English on request — useful for anglophone travel health insurers. Henrik Venus uses Spanish for administrative communication with pharmacies (Farmacia), clinics and Spanish authorities — patients are always addressed in German or English. COMIB registration no. 070714182, Approbation 2021 Bezirksregierung Arnsberg NRW. Book in English: form at /en/book/.

Yes. Co-author of a publication on the TAVR method (Transcatheter Aortic Valve Replacement) at Bergmannsheil University Hospital / Ruhr University Bochum, published 2021 (PubMed PMID 33935600, DOI 10.1155/2021/6628405). ORCID profile: 0000-0002-1436-3019.

Medical confidentiality applies as a matter of course — regardless of the treatment location. Treatment content is not disclosed to captain, crew, house staff, hotel reception, or charter agency. The digital private invoice goes directly to you, not to the yacht management or hotel reception. On request an extended confidentiality agreement is available free of charge.

No one except you and me. The mediating party only receives the fact of the visit and the fee authorisation — no medical content whatsoever. I call you back personally as the patient (not the concierge), discuss your symptoms confidentially, and arrange the visit. More details: Concierge mediation.

Call 112 immediately — the European emergency number is the right address. Doc-Mallorca does not replace the emergency physician (112) and does not replace the Spanish emergency service (SUMMA 061, 112). For suspected heart attack, stroke, severe allergic reaction, severe shortness of breath, or unconsciousness never wait for a house call. An overview of the key emergency numbers on Mallorca (112, 061) is available at notdienst-mallorca.com.

Doc-Mallorca specialises in acute holiday complaints, not in long-term care of chronic conditions. For diabetes management, oncology follow-up, long-term cardiology care etc. please contact your home doctor or a specialised clinic.

For acute mental health emergencies (suicidality, psychosis, severe panic attacks) immediate inpatient care is indicated — please call 112. For lighter complaints (sleep disturbances, acute holiday anxiety) I can offer a brief primary-care assessment, but no psychotherapeutic or psychiatric treatment.

There is no walk-in and no surgery. You send a request via the form, WhatsApp or email; I call back personally, discuss the symptoms and arrange the visit. No call centre, no booking platform — contact is directly with the doctor.

Treatment and written report are available in German or English. I use Spanish for administrative communication (e.g. pharmacy, referral to a clinic).

Yes — Doc-Mallorca comes wherever you are staying: hotel room, holiday rental, apartment, finca, villa, holiday complex or yacht in harbour. There is no surgery; the concept is a pure house-call service. That is especially valuable if you are not mobile, have no hire car, or want to avoid the long waiting times of a Spanish emergency department (urgencias). Within the service area — 25 km radius of Port d'Andratx (Paguera, Santa Ponsa, Magaluf, Palmanova, Puerto Portals, Illetas, Camp de Mar, Costa de la Calma, Calvià) — no separate travel charges apply; the flat fee of €350–€450 includes the journey. Please always state the exact address or hotel name at first contact — for fincas on hillsides or in remote locations, location hints (Google Maps link, coordinates) are helpful. Treating doctor: Henrik Venus (COMIB no. 070714182, Approbation 2021). Service launch: 2 August 2026.

Helpful items: your travel health insurance documents, a list of current medications, known allergies, relevant prior findings, and an ID or passport. If booking via reception: hotel name and room number.

Yes. You can make the request on behalf of another person (e.g. relatives, parents, travel companions). Please state at first contact who is to be treated and where. Medical confidentiality applies towards the patient.

Doc-Mallorca is private medical acute care for non-life-threatening holiday complaints — planned daily 8 AM–10 PM, with a house call at your accommodation. 112 and the public emergency service (SUMMA 061) handle acute life-threatening situations and are free of charge. Doc-Mallorca does not replace the emergency physician (112) — in life-threatening situations always call 112 first.