What you want to know first.

To me — always. My name is Henrik Venus, I am a licensed physician, and I am the only doctor at Doc-Mallorca. There is no switchboard, no call centre, no rotating on-call team and no locum: your WhatsApp message goes straight to my phone, I read it myself and I call you back personally. From the first message through the phone call to the house call at your hotel, finca or on board, you deal with the same person throughout — and that person is the doctor who then stands in front of you. This applies daily from 8 AM to 10 PM (Europe/Madrid). In an acute life-threatening emergency, always call 112 first.

Via the online form, by email, or via WhatsApp. You provide your symptoms, your location in southwest Mallorca, and a preferred time. I call back personally, discuss the symptoms, and arrange the visit. No booking platform, no call centre.

A guaranteed response time cannot be promised. From Port d'Andratx, I typically reach most locations within the 25 km radius in 10–30 minutes by car once an appointment has been arranged. For acute life-threatening situations always call 112 — Doc-Mallorca does not replace emergency services.

The regular service runs from 8:00 to 22:00 (Europe/Madrid). House calls after 22:00 or before 8:00 are not part of the regular service — for nighttime emergencies please call 112.

The house-call service is live. Bookings are accepted now.

Yes. You will receive a written medical report by email — typically within 24 hours. The report is available in German or English and can be used for your insurance claim or your home doctor.

A private doctor house call from Doc-Mallorca costs between €250 and €450 — depending on time of day, complexity and treatment duration. Weekdays 8:00 to 17:00 the standard rate applies from €250; for urgent requests from €400; evenings (17:00–22:00) and at weekends and public holidays up to €450. Travel within the 25 km radius of Port d'Andratx is included in these flat rates — no separate mileage surcharge for Paguera, Santa Ponsa, Magaluf, Puerto Portals or Calvià. The treating doctor is Henrik Venus, licensed physician. Payment is taken immediately after the house call by credit card or debit card — no prepayment. After the visit you receive a detailed German-language private invoice by email for submission to your travel health insurer. Travel health insurers often reimburse private house calls abroad — reimbursement is possible but not guaranteed; please verify your policy before travelling. Full pricing at /en/preise/.

At weekends the indicative fee is €450 — the same rate applies to weekday house calls between 17:00 and 22:00 (evening/weekend tariff). Weekend house calls within the 25 km radius of Port d'Andratx — S'Arracó, Sant Elm, Paguera, Santa Ponsa, Magaluf, Palmanova, Puerto Portals, Illetas, Cas Català, Son Vida, Camp de Mar, Costa de la Calma, Calvià and Es Capdellà — are charged at the flat rate without a travel surcharge. The final amount may vary slightly with complexity and treatment duration; €450 is the indicative benchmark. There are no hidden fees: the private invoice lists all items transparently so your travel health insurer can process it without difficulty. The treating doctor is Henrik Venus. Payment by credit card or debit card on site immediately after the visit — no prepayment. All pricing tiers at /en/preise/.

No. House calls on yachts in the core marinas Puerto Portals, Port d'Andratx, Marina Port Adriano (El Toro) and Santa Ponsa are charged at the same flat rates. Requirement: the mooring must be accessible and the yacht must be within the service area. Marinas outside the 25 km core radius (e.g. Real Club Náutico de Palma) on request.

Up to two additional family members can be treated during the same visit — additional fee depending on complexity. Exact pricing is clarified during the first contact.

No. Travel within the 25 km radius around Port d'Andratx is included in the flat rate. For house calls outside this radius (Sóller, Alcúdia, north Mallorca) please enquire in advance — an individual indicative fee with travel surcharge applies.

Often, yes — reimbursement is possible but not guaranteed. Travel health insurers often reimburse private doctor house calls abroad. Doc-Mallorca issues a German-language private invoice after each house call, with all information required for reimbursement claims: line items, fee (€250–350, €400 or €450) and the credentials of treating physician Henrik Venus. This invoice meets the formal requirements of most travel and international health insurance policies. The key factor for reimbursement is your individual policy — check before your trip whether outpatient abroad costs are covered and whether a deductible applies. Patients with German statutory health insurance may file for reimbursement under § 13 (4) SGB V for foreign care — legally possible but not a guaranteed entitlement. An English version of the invoice is available on request. Details on billing at /en/insurance/.

Based on experience, common travel and international health insurance policies often reimburse private house calls abroad — reimbursement is possible but not guaranteed. The prerequisite is a proper private invoice — which I provide. Please verify with your insurer before travel.

Yes. Doc-Mallorca is a private medical house-call service and I invoice privately — you receive a private invoice regardless of your insurance. Patients with German statutory health insurance can apply for reimbursement under § 13 (4) SGB V (foreign care reimbursement) — possible but not guaranteed.

Payment is taken immediately after the house call by credit card or debit card via a mobile card terminal on site. No prepayment. You receive the digital private invoice by email in parallel for submission to your insurer.

You receive a German-language private invoice formatted as a detailed international invoice that is accepted by German travel health insurers. On request, an additional English version. The invoice contains all details required for reimbursement claims.

It depends on your plan: reimbursement plans with free choice of doctor usually refund a share as set out in your policy; network-only (cuadro médico) plans cover network doctors only, so the visit is then private. You receive the complete invoice for submission at the visit.

Typical holiday complaints: acute infections (cold, fever, flu), gastrointestinal complaints (travel diarrhoea, nausea), sunstroke and heat exhaustion, dehydration, insect bites and allergies, back pain, minor injuries and wound care. NOT treated: acute life-threatening situations (call 112), chronic conditions requiring long-term care, emergency surgery.

Yes, intravenous infusion therapy as a house call is possible — on medical indication after history and examination. Common indications: dehydration after heat, volume deficit after gastrointestinal episode, exhaustion after physical strain. Details on /en/infusion-therapy/.

Emergency medications (e.g. painkillers, anti-nausea, antihistamines) can be administered on site in justified cases. For follow-up medication you receive a private medication order redeemable at any Spanish pharmacy (Farmacia).

Yes. Private medication orders are issued directly on site and redeemable at Spanish pharmacies. Most common medications are available in Spain over the counter or on such an order — on request I will name the nearest pharmacy.

Yes. During the house call I can issue a private medication order if needed, valid at any Spanish pharmacy (Farmacia) — including for regular medication you left at home. Controlled drugs (narcotics) are excluded: these require a proper in-person medical assessment and cannot be promised in advance.

Medical history and physical examination, vital signs (blood pressure, pulse, respiratory rate, SpO₂), 12-lead mobile ECG, temperature measurement, blood glucose rapid test where indicated, otoscopy (ear examination), auscultation. Laboratory diagnostics (blood counts etc.) and imaging (X-ray, ultrasound) are not possible during a house call — referral to a clinic if required.

I treat children from one year like any other patient — acute holiday complaints such as feverish infections, tummy bugs or ear pain. For babies under one year I talk through what has happened on the phone first and tell you honestly whether a house call is the right route or whether a paediatrician or hospital will help faster and better. I am a licensed physician, but not a paediatrician.

The regular service area covers all locations within 25 km of Port d'Andratx: Port d'Andratx, Andratx, Camp de Mar, S'Arracó, Sant Elm, Paguera (07160), Cala Fornells, Costa de la Calma, Santa Ponsa (07180), Magaluf, Palmanova, Puerto Portals, Bendinat, Illetas, Cas Català (07181), Son Vida (07013 Palma), Cala Major (07015 Palma), Portals Nous (07181), Palma (07001 ff.), Calvià Vila and Es Capdellà (07196). The locations lie in the municipalities of Andratx, Calvià and Palma — an area with a high density of German and English-speaking holidaymakers. Indicative travel times from Port d'Andratx: Camp de Mar approx. 5 min, S'Arracó approx. 5 min, Paguera approx. 10 min, Costa de la Calma approx. 12 min, Santa Ponsa approx. 15 min, Sant Elm approx. 15 min, Es Capdellà approx. 20 min, Palmanova approx. 22 min, Magaluf approx. 25 min, Puerto Portals approx. 25 min, Calvià approx. 25 min, Illetas approx. 30 min, Cas Català approx. 30 min, Son Vida approx. 26 min, Andratx approx. 8 min, Portals Nous approx. 24 min, Cala Major approx. 30 min, Palma approx. 35 min. The yacht marinas of Puerto Portals, Port d'Andratx, Marina Port Adriano (El Toro) and Santa Ponsa are also within the service area. For locations outside the 25 km radius — Sóller, Alcúdia, Cala Millor — a house call may be arranged on request (individual indicative fee with travel surcharge). Your location not listed? Just call — I will tell you on the phone straight away whether I can come to you. Travel within the service area is included in the flat rate (€250–€450) at no extra charge.

From Port d'Andratx via the MA-1: Camp de Mar approx. 5 min, S'Arracó approx. 5 min, Paguera approx. 10 min, Costa de la Calma approx. 12 min, Santa Ponsa approx. 15 min, Sant Elm approx. 15 min, Es Capdellà approx. 20 min, Palmanova approx. 22 min, Magaluf approx. 25 min, Puerto Portals approx. 25 min, Calvià approx. 25 min, Illetas approx. 30 min, Cas Català approx. 30 min, Son Vida approx. 26 min, Andratx approx. 8 min, Portals Nous approx. 24 min, Cala Major approx. 30 min, Palma approx. 35 min. These are indicative times and vary with traffic during peak season.

Yes. House calls on yachts in the core marinas Puerto Portals, Port d'Andratx, Marina Port Adriano (El Toro) and Santa Ponsa are possible as long as the mooring is accessible. Marinas outside the 25 km core radius (e.g. Real Club Náutico de Palma) on request. Please state the harbour and berth at first contact.

For house calls outside the regular service area please enquire in advance by email or WhatsApp. In specific cases (long travel, availability) a house call may be possible — then an individual indicative fee with travel surcharge applies. Palma has been part of the regular service area since August 2026 and costs the normal flat indicative fee with no travel surcharge. Your location not listed? Just call — I will tell you on the phone straight away whether I can come to you.

I treat you myself. My name is Henrik Venus, licensed physician — no call centre, no locum, no rotating team. I studied medicine at Ruhr University Bochum. I am co-author of a peer-reviewed TAVR publication (PubMed PMID 33935600, ORCID 0000-0002-1436-3019). Treatment languages: German and English. Full CV at /en/ueber-mich/.

Henrik Venus is a licensed physician, his qualification is recognised in Spain, and he is a member of the Balearic Medical Council. All details and reference numbers are at Details on recognition.

Yes — I speak fluent English and German; both are full treatment languages with me. I can conduct the entire consultation, history-taking, diagnosis discussion and written medical report in English or German, at your choice. That matters particularly for British, Irish, Australian and American visitors in southwest Mallorca — an area that alongside its large German regular-visitor community also has a substantial anglophone travel community. I can also issue the private invoice in English on request — useful for anglophone travel health insurers. For administrative communication with pharmacies (Farmacia), clinics and Spanish authorities I use Spanish — with you I always speak German or English. Book in English: form at /en/book/.

Yes. Co-author of a publication on the TAVR method (Transcatheter Aortic Valve Replacement) at Bergmannsheil University Hospital / Ruhr University Bochum, published 2021 (PubMed PMID 33935600, DOI 10.1155/2021/6628405). ORCID profile: 0000-0002-1436-3019.

Medical confidentiality applies as a matter of course — regardless of the treatment location. Treatment content is not disclosed to captain, crew, house staff, hotel reception, or charter agency. The digital private invoice goes directly to you, not to the yacht management or hotel reception. On request an extended confidentiality agreement is available free of charge.

No one except you and me. The mediating party only receives the fact of the visit and the fee authorisation — no medical content whatsoever. I call you back personally as the patient (not the concierge), discuss your symptoms confidentially, and arrange the visit. More details: Concierge mediation.

Call 112 immediately — the European emergency number is the right address. Doc-Mallorca does not replace the emergency physician (112) and does not replace the Spanish emergency service (SUMMA 061, 112). For suspected heart attack, stroke, severe allergic reaction, severe shortness of breath, or unconsciousness never wait for a house call. An overview of the key emergency numbers on Mallorca (112, 061) is available at notdienst-mallorca.com.

Doc-Mallorca specialises in acute holiday complaints, not in long-term care of chronic conditions. For diabetes management, oncology follow-up, long-term cardiology care etc. please contact your home doctor or a specialised clinic.

For acute mental health emergencies (suicidality, psychosis, severe panic attacks) immediate inpatient care is indicated — please call 112. For lighter complaints (sleep disturbances, acute holiday anxiety) I can offer a brief primary-care assessment, but no psychotherapeutic or psychiatric treatment.

There is no walk-in and no surgery. You send a request via the form, WhatsApp or email; I call back personally, discuss the symptoms and arrange the visit. No call centre, no booking platform — contact is directly with the doctor.

Treatment and written report are available in German or English. I use Spanish for administrative communication (e.g. pharmacy, referral to a clinic).

Yes — Doc-Mallorca comes wherever you are staying: hotel room, holiday rental, apartment, finca, villa, holiday complex or yacht in harbour. There is no surgery; the concept is a pure house-call service. That is especially valuable if you are not mobile, have no hire car, or want to avoid the long waiting times of a Spanish emergency department (urgencias). Within the service area — 25 km radius of Port d'Andratx (S'Arracó, Sant Elm, Paguera, Santa Ponsa, Magaluf, Palmanova, Puerto Portals, Illetas, Cas Català, Son Vida, Camp de Mar, Costa de la Calma, Calvià, Es Capdellà) — no separate travel charges apply; the flat fee of €250–€450 includes the journey. Please always state the exact address or hotel name at first contact — for fincas on hillsides or in remote locations, location hints (Google Maps link, coordinates) are helpful. Treating doctor: Henrik Venus.

Helpful items: your travel health insurance documents, a list of current medications, known allergies, relevant prior findings, and an ID or passport. If booking via reception: hotel name and room number.

Yes. You can make the request on behalf of another person (e.g. relatives, parents, travel companions). Please state at first contact who is to be treated and where. Medical confidentiality applies towards the patient.

Doc-Mallorca is private medical acute care for non-life-threatening holiday complaints — daily 8 AM–10 PM, with a house call at your accommodation. 112 and the public emergency service (SUMMA 061) handle acute life-threatening situations and are free of charge. Doc-Mallorca does not replace the emergency physician (112) — in life-threatening situations always call 112 first.